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Terms & Conditions

Terms & Conditions 2017-02-27T08:31:08+00:00

Utilities

It is the property owners responsibility to have underground utility lines located before installation (Call 811 or 800-382-5544). Fort Wayne Trees reserves the right to not install any trees if the utility lines are not properly marked out. If the utility lines are not marked properly and Fort Wayne Trees should hit and/or jeopardize any utility line (e.g., electrical, cable/internet, fencing, etc), Fort Wayne Trees is not liable or responsible for repairing them. By purchasing your trees online, you are agreeing to these terms regarding utilities.

Warranties

A limited one-year replacement guarantee is offered on trees sold and installed only by Fort Wayne Trees.  The guarantee covers 66 2/3% of the original cost of the installed tree. Customer is responsible for 33 1/3% of the original installed tree cost. Guarantee applies to trees only, unless otherwise agreed in writing.  Guarantee is non-transferrable.  All sales are final.  A $45 trip charge will apply to all replacements.  The guarantee will not apply to loss of trees caused by the following:  (1) Failure of customer to reasonably care for the tree after installation, including proper watering; (2) Acts of God, including damaging weather, insects, and parasites; (3) Lawn chemicals; (4) Mowing, trimming, digging, etc.  Please refer to fortwaynetrees.com/tree-care for further information on proper tree care.

Our installers do not expect but appreciate gratuities for exceptional work.

Privacy Policy

fortwaynetrees.com Privacy Notice

By visiting fortwaynetrees.com you agree to accept the practices described in this Privacy Notice.

Changes to this Privacy Notice, Conditions of Use and Notices

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on February 18, 2017. If you visit our website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the Commonwealth of Indiana.

Personal Information Collected By Fort Wayne Trees

Fort Wayne Trees (hereafter “FWT”) uses information that we collect from our visitors to personalize and improve your visit to our site. We gather the following types of information:

Information you give us: FWT collects any information which you enter on our website. This information is normally provided when you search, buy, leave a review, or when you communicate with any of our departments such as customer service, sales or technical services through our website, telephone, or mail. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, and e-mail addresses.

Automatic Information collected by us: Whenever you visit our website we collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our website and other sites on the world wide web, including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Through Google Analytics, we also collect stats regarding age and gender for the sole purpose of better understanding our website visitors. Your browser allows you to reject cookies and software is available from third parties that will allow you to visit our website without providing any of this information. You are welcomed at our website if you use this software, but we will not be able to offer you our personalized services.

Orders: If you place an order with us, we use a secure order form that requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.

Independent Contractors: We employ other companies or individuals to provide certain services to us such as sending e-mail, providing Social Question & Answer functionality, providing click to call telephone calling services, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any direct marketing purpose.

Orders: When you place your order, we may share your name, mailing address and purchase category information with a few carefully selected marketing partners who may bring you offers of interest. If you wish to opt out of sharing this information with these companies, please call or email us. We will never share any telephone number(s), or financial information which you have given us with any marketing partner(s).

Credit card companies, other Payors and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. We will also send the same information (name, billing address and amount of your purchase) for other payment types which we may offer such as PayPal.

Third Party Transaction-Level Data: If you visit our site from a third-party site the third-party site may be able to access your individual transaction information. In order to track and credit your transaction, the third-party site may give you a unique code, cookie or graphic that will uniquely identify you. This will only happen if you link directly from a third party site to our website. Any transactions made at our website while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you, however based on information that may have previously been collected from you by the third party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. You should read the privacy policy posted by the third party site to see how they may use this information.

Link to Third Party Site: Our website contains links to third party sites. FWT does not control and is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Third Party Checkout Links: If you use a third party checkout link on our site such as PayPal or BillMeLater, your name, billing and shipping addresses and other information requested by that payment service is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.

We may share limited web browsing information of site visitors that have a prior relationship with PayPal and/or other Payors. This information will allow the Payor to enhance the Payor’s targeted marketing to the site visitor. The Payor may combine the information provided by us with information held by the Payor subject to the Payor’s privacy policy.

Other Terms

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall FWT be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, harm to equipment and/or personal injury or death, arising out of the use, or the inability to use, the materials on this site, even if FWT or a FWT authorized representative has been advised of the possibility of such damages. If your use of materials from this site result in the need for servicing, repair, or correction of any item you assume any cost thereof.

Typographical Errors

In the event a product is listed at an incorrect price due to a typographical error, entry error, or error in pricing information received from our suppliers, FWT shall have the right to refuse or cancel any orders placed for said product(s). If you have already been charged for the purchase and the order is canceled, FWT will immediately issue a credit to your credit card account or other payment type in the amount of the incorrect price.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FWT reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Transmissions

Any material, information or idea you transmit to or post on this site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by FWT or its affiliates for any purpose whatsoever. Notwithstanding the foregoing, all personal data provided to FWT will be handled in accordance with FWT’s Privacy Policy. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any other material that could give rise to any civil or criminal liability under the law.